Myer Erina

Most of the times staff have been helpful and are providing well costumer service. They are worth seeking out for for assistance, 4/5. But recently one incident was not this by any margin from a younger staff member by with the name of Liam within the clothing section. Mocking some costumers without their awareness not only is disrespectful but indicates poor service and care. Thankfully other staff usually have not shown these attributes and remain with a level of care of service.

I found a couple of gifts for dear friends, beautiful sophisticated scraf featuring colours that she wears, and for the guy a select T, a young customer service girl helped out when i was trying to choose and I mentioned her Dad would be about the same age, she had a giggle advising to go with the funky one! Both friends are blond, so colours were perfect. Both ladjes who helped were awesome, thank you for the perfect customer experience with a smile. 🙏

Terrible customer service. A Friday afternoon around 3:30 and I walked around to countless service counters to try to pay for my items- none of which were attended. I finally found a counter with a staff member present serving a couple so I stood behind them and waited for my turn to be served. Once the staff member had finished with the couple she just walked off, did not serve me and did not even acknowledge that I was standing there waiting with multiple items in my arms. Just plain rude!

I went to purchase some shoes and approached a woman who was standing at the register and asked her for help with sizing. She told me that this wasn't her department and that as they were one staff member short I would have to wait. This wouldn't have been an issue except when another customer approached her some 5 minutes later, she went and looked for her shoes. This is very bad customer service. The sales women who did serve me was very efficient and I was able to purchase my shoes. Unfortunately, I didn't get her name.

Thank you to the store manager Lisa for turning a very negative experience into a positive one. I purchased three clothing items yesterday from the Erina Fair store which where all damaged from the security tags. I messaged MYER on FB to advise what had happened and was devastated as I knew it was going to be unlikely I could find the same items again in the size I needed as they where on sale for a really good price. They said to go in store for a refund on the items and to expect a phone call to follow up. I took the items back in today and the First Lady I spoke to said there wasn’t anything they could do about the price and the item would just be written off. This was frustrating to hear as I really wanted the items but wasn’t happy that I was paying for what should be new and undamaged. So I spoke to the manager Lisa who without question gave me a further discount on one of the coats and managed to find another one of the other coats I had purchased which wasn’t as damaged but still somewhat marked. However I was happy to take it anyway as it wasn’t too bad. Shortly after I received a phone call from Lisa as she had received my feedback from the online team and she asked me to come back to the store to also give me a further reduction off the other coat also. Thank you so much Lisa for going over and above. You turned a negative experience around. I typically spend a good few hundred in this store almost every week and it was nice to be treated like I was really valued as a customer. It’s a rarity to find in retails these days and I really appreciate her time and service.